Thank you for choosing Soul Food Holistic Healing. We value your satisfaction and strive to provide high-quality herbal and wellness products. This Return and Refund Policy ("Policy") outlines the terms and conditions for returns and refunds related to your purchase of herbal and wellness products from our company.
1. All Sales Are Final:
We regret to inform you that all sales of herbal and wellness products are final. Once a purchase is made, it cannot be returned or refunded unless otherwise specified in this Policy or required by applicable law.
2. Product Quality and Satisfaction:
We take great care in ensuring the quality of our herbal and wellness products. However, if you encounter any issues or concerns regarding the quality of the product you received, please contact our customer support team at hello@soulfoodholistichealing.com within 2 days from the date of purchase. We will investigate the matter and work towards resolving it in a satisfactory manner.
3. Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please reach out to our customer support team at hello@soulfoodholistichealing.com within 2 days of receiving the product. To assist us in resolving the issue, please provide relevant details and, if possible, include supporting photographs or videos. We will assess the situation and, if appropriate, offer a replacement or alternative solution.
4. Shipping Errors:
If you receive an incorrect product due to an error on our part, please notify our customer support team at hello@soulfoodholistichealing within 2 days of receiving the product. We will make arrangements to rectify the error by providing the correct product or issuing a refund, depending on the circumstances.
5. Exceptions:
This return and refund policy is specific to herbal and wellness products. For other non-herbal and non-wellness products, our general return and refund policy may apply. Please refer to the applicable policy for details.
6. Non-Refundable Items:
In addition to the herbal and wellness products mentioned above, certain items may be explicitly marked as non-refundable due to their nature, hygiene concerns, or legal regulations. Such items are exempt from our return and refund policy unless required by applicable law.
7. Changes to the Policy:
We reserve the right to modify or update this Policy at any time, and the revised version will be effective upon posting on our website. Please review this Policy periodically for any changes. Your continued use of our products and services after any modifications to the Policy indicates your acceptance of the revised terms.
If you have any further questions or require assistance regarding our return and refund policy, please do not hesitate to contact our customer support team at hello@soulfoodholistichealing.com.
Thank you for your understanding and cooperation.
